Renter FAQ

Yes. In fact, we recommend that renters request multiple gears at a time in order to get a quick response. Sometimes, listers don’t have time to respond right away, so requesting multiple gears will help you find one when you need it. Your credit card will only be charged once you CONFIRM AND PAY for a rental, so there is no harm in making multiple requests. When you do book a gear, please remember to cancel or close your other requests so other listers are not left hanging, thinking you want their gear.

A big priority for us right now is to increase the percentage of requests that turn into confirmed bookings. Of course, we realize that things come up. Listers can be on vacation, away from WIFI, or unable to respond due to their regular day job needs. Once again, we recommend that renters request multiple gears at a time in order to increase the chances of finding one that works.

Here are a few things that could be happening

1. We might not have gears listed in your search area yet.
2. Try zooming in and out and scanning around. Sometimes gears can just be on the edge or outside of the map area on your screen.
3. Try clearing filters. The problem may be that your search is applying old filters that are preventing gears from showing up on the map.

If none of this works:

Feel free to e-mail contact@peaksrentals.ca. We are consistently working on building inventory around the world so we have contacts with shops and clubs in a variety of places! If you can't find a Gear that works for you, feel free to send us an email and we can work on finding a gear for you to rent!

Most Listers prefer to have you pick up the gear where it is listed, but some are willing to deliver their Gear for an additional fee. Still, feel free to ask the lister if they’re willing to change the pickup location.

If a lister has a lock or helmet available, they will show up on the gear page's 'extras'. If you are not completely sure, you can use our chat messaging feature on the Peaksrentals app or web page to ask if they're provided so you don't show up unprepared. Some listers will only provide a gear and you'll have to bring your own extras.

Okay Mr. Professional rider, we see you. You've got your own specialty items that you ABSOLUTELY can't gear without. All we ask is you confirm your accessories with the Lister so they are fine with you swapping parts. Remember, per our Rental Agreement, you are responsible for dropping off the gear in the same shape you picked it up. So make sure you don’t forget any of the necessary tools or carrying bags to make the substitution(s) seamless.

Sorry, but renting a gear with a same-day return is probably your best option. Locking the gear outside overnight with OR without protection is a violation of the Peaksrentals Rental Agreement. Keep in mind, our Rental Agreement states that you are liable for any theft, loss, or damage of the gear that takes place during the rental period.

All reservations are at the renter's risk and you will be responsible for any theft or damage to the gear during the rental period. However, renters have the option of purchasing damage/theft protection for a small daily fee at the time of confirmation. That way, you can enjoy peace of mind while you gear!

Please file any damage, theft, or loss claims by filling out this form. If you have any further questions please contact us at contact@peaksrentals.ca.