Privacy Policy

Effective Date: 2025

Peaksrentals ("we", "our", "us") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website www.peaksrentals.ca (the "Site") and use our services, including renting and sharing sports gear.

By using our Site and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Site.

1. Information We Collect

We collect two main types of information: personal information that you provide and automatically collected information about your use of our Site.

Personal Information

When you interact with Peaksrentals, we may collect the following personal details:

• Account Information: Name, email address, phone number, password, user ID, profile photo.
• Rental Information: Gear you rent, rental dates, pickup/drop-off locations, and rental preferences.
• Payment Information: Credit card number, billing address, and payment history processed via our third-party payment provider (Stripe).
• Customer Support Information: Information you provide when contacting us, including any inquiries or feedback.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• Usage Data: Information about how you use and interact with our Site, such as IP address, browser type, device type, pages viewed, time spent on the Site, and referral sources.
• Cookies & Tracking Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to enhance user experience, analyze usage patterns, and deliver personalized content.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Our Services: To process rentals, manage your account, and fulfill rental transactions.
• To Process Payments: Payment details are processed securely by our third-party payment processor, Stripe, to handle billing and payment for your rentals.
• To Communicate: To send you order confirmations, reminders, promotional offers, newsletters, or other updates about our services. You can opt-out of marketing communications at any time.
• To Improve the Site: To enhance functionality, troubleshoot issues, and improve user experience.
• To Ensure Security and Legal Compliance: To detect fraud, protect against unauthorized access, and comply with applicable legal obligations.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors who assist us in running our business, such as payment processors (Stripe), website hosting, and customer support services.
• Legal Compliance: We may disclose your personal information if required by law or to protect our rights, users, or the public's safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Payment Processing with Stripe:

We use Stripe as our third-party payment processor for handling transactions securely. When you make a payment, your payment details (credit card number, billing address, etc.) are processed by Stripe in accordance with their privacy policies and terms of service. For more information on how Stripe handles your data, please refer to their Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to enhance your experience, analyze trends, and display relevant content or advertisements. Cookies help us remember your preferences, improve website functionality, and monitor site usage.

You can manage cookie settings through your browser. However, disabling certain cookies may impact your ability to use some features of the Site.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and firewalls. While we take reasonable precautions to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights and Choices

As a resident of Canada, you have the following rights regarding your personal information under PIPEDA (Personal Information Protection and Electronic Documents Act):

• Access and Correction: You may request access to and correction of your personal information held by us.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal or business obligations).
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise your rights or if you have any concerns about how we handle your data, please contact us using the contact information below.

7. Children's Privacy

Peaksrentals is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will post the updated policy on this page and revise the "Effective Date" at the top of the document. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us 

Peaksrentals
Email: contact@peaksrentals.ca
Website: www.peaksrentals.ca
Address: Canmore, Alberta, Canada